Alex Leff

In January, Pope Francis traveled to South America to spread peace and hope. Many cheered him on, but he also wound up causing emotional pain when he dismissed accusations that Chilean clergy had covered up sexual abuse.

In the weeks that followed, the Vatican's leading sex crimes investigator looked into the allegations, and the pope did an about-face: He acknowledged making mistakes.

Now, Francis has been apologizing and listening to some of those he offended most.